Air Rarotonga Request travel voucher

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Kia Orana dear customer,

we are sorry that due to the Covid-19 related travel restrictions put in place your travel plans with Air Rarotonga were upended or you decided to change your travel plans.

Flexible Fares (Fare classes starting with letters B,V and Y are eligible for a full refund or can be held in credit for travel up to 365 days from the date your original travel is cancelled due to Covid-19 related circumstances.

We are doing our best to facilitate your refund - due to the unprecedented number of requests refund processing may take up to one month plus any delays banks may experience.

All other fares can be held in credit for up to to 365 days from the date from the date your original travel is cancelled due to Covid-19 related circumstances. All change fees will be waived for this period.

We are working through all forward bookings up to April 30 to cancel them and automatically convert them to travel vouchers. You can request a refund using this form if any of your flights had flexible fares.

For bookings made through travel agents, online travel agents (such as Expedia, One Travel and Cheap-O-Air) please contact your travel agent or Online Travel Agency site as they hold your payment until after you have traveled and they also own your reservation so we can not cancel them ourselves.

There is no need to enter your credit card details in this form, we can only refund to the same card that was used for payment. If you card is no longer valid please add this to the comments.

If you do have a voucher number please enter it. Do NOT enter any voucher PIN you may have received by email.

Email *

Air Rarotonga Reservation Number *

This is the six digit confirmation number issued by Air Rarotonga's reservation system.

Family Name *

it is sufficient to enter the name of the first passenger only

First Name

it is sufficient to enter the name of the first passenger only

Full or partial refund or hold for rebooking *

Please indicate whether this is a full refund (no sectors traveled by any passenger) or a partial refund (some sectors traveled). Flexible fares (B,V,Y fare classes) are eligible for refund or future travel for up to two years, all other fares can be reused for future travel for up to one year with all penalties waived.

Full refund

Partial refund

Hold in credit for rebooking

Voucher Number if any

You may have already received a voucher number via email or from our call center. If the voucher you received does not reflect the value of your fare please add this in the comments field below.

Reason for cancellation *

Please kindly give reason for cancellation - we will only use this information to improve our service in regards to reaccommodation and the 'smiley face' chance display in myIDTravel

I am unable to travel to Rarotonga due to Travel restrictions

I am unable to travel to the Outer Cook Islands due to Travel restrictions

I changed my travel plans due to the CoVid-19 outbreak

Other:

Comments

Send me a copy of my responses.

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